Refund Policy

At Kunle Ara, we are committed to ensuring our customers’ satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy applies only to drug/medical product purchases for both our retail and wholesale customers.

Eligibility for Refunds and ReturnsDrugs, medical products, and devices must be returned within 30 days of the purchase date. To be eligible for a return, these items must be unused, in the same or resaleable condition as when you bought them, and in the original packaging. The receipt of purchase must be provided.

Non-Returnable ItemsOpened or used drugs, medical products, and devices cannot be returned. Additionally, items that have been tampered with or altered are not eligible for returns. Thermo labile products, such as those kept in the fridge, perishables, fruits, vegetables, and prepared meals, are also non-returnable. All other goods and products not specified in the refund policy are not eligible for return.

Return ProcessTo initiate a return, contact our customer service department at [Customer Service Phone Number] or [Customer Service Email Address]. Provide your receipt and details about the product you wish to return. Our team will then provide instructions on how to return the item to us.

RefundsOnce your return is received, inspected, and approved, your refund will be processed. An exchange or payment will be made to you in the original method of payment within 7-10 business days.

ExchangesWe only replace drugs and medical products/devices if they are defective or damaged from the manufacturer. If you need to exchange an item for the same product, please contact our customer service department.

If you have any questions about our Refund Policy, please contact us: Retail Customer Service: [Customer Service Phone Number], [Customer Service Email Address]

Kunle Ara reserves the right to amend this policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.